Return of goods and complaints
Complaints Policy
Complaints can be submitted via:
- e-mail to the address info@elgatocafe.pl,
- telephone number 665 951 563,
- chat available on our website.
In the content of the application sent electronically, please provide:
- Order number,
- Photos of the advertised product.
Additionally, please indicate your preferred form of refund:
- balance to be used for future purchases in our store,
- transfer to the provided bank account number.
Return
In accordance with applicable law, any purchased product can be returned by sending it back to us by post. However, we recommend that you contact us by e-mail at info@elgatocafe.plto briefly describe the reason for the return.
Detailed information on the right of withdrawal can be found in our Regulations.